Effective Date: 02/04/2025
Last Updated: 02/04/2025

1. Introduction

GrubDeli (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (for vendors, riders, and consumers), websites, and services (collectively, the “Platform”). By accessing or using the Platform, you consent to the practices described herein.

2. Information We Collect

We collect the following categories of data:

A. Personal Information

  • Consumers: Name, email, phone number, delivery address, payment details (e.g., credit card, mobile money), and profile preferences.
  • Vendors: Business name, contact details, tax IDs, product catalogs, and bank account information.
  • Riders: Name, phone number, driver’s license, vehicle details, background checks, and location data.

B. Usage and Device Information

  • Transaction history, app interactions, IP address, device type, operating system, and GPS location (for real-time tracking).
  • Crash and performance logs
  • Cookies and analytics data (e.g., session duration, clicks).

C. Sensitive Information

  • For medicine orders: Prescription details and health-related data (collected only with explicit consent).
  • Dietary preferences
  • Location data (for delivery and tracking)

3. How We Use Your Information

  • We use your data for the following purposes:
  • To process and fulfill orders
  • To deliver goods to your specified address
  • To communicate with you about your orders and account
  • To provide customer support
  • To improve app performance and functionality
  • To comply with legal obligations

4. How We Share Your Information

  • We may share your data with:
  • Delivery personnel and partner restaurants for order fulfillment
  • Third-party payment processors
  • Legal authorities, if required by law. We do not sell or rent your personal data to third parties.

5. Data Security

  • Encryption of sensitive data (SSL/TLS for transmissions).
  • Access controls and regular security audits.
  • Secure storage via AWS cloud infrastructure.

6. Your Rights

  • Access/Correction: Request a copy of your data or update inaccuracies.
  • Deletion: Ask to delete your account (excluding legally retained data).
  • Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link.
  • Withdraw Consent: Revoke permissions for sensitive data (e.g., prescriptions).

To exercise these rights, contact us at support@grubdeli.ca

7. International Data Transfers

Data is stored in Canada. If transferred internationally (e.g., third-party vendors), we ensure compliance with Canadian privacy laws (PIPEDA).

8. Children’s Privacy

The Platform is not intended for users under 13. We do not knowingly collect data from minors without parental consent.

9. Retention Period

We retain data only as long as necessary for business purposes or legal requirements (e.g., 7 years for tax records).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the app or email.

11. Contact Us

For questions or complaints, contact:
GrubDeli Privacy Team
Email: support@grubdeli.ca