FAQs
GENERAL INFORMATION
GrubDeli is an Alberta-based, all-in-one platform connecting local vendors, delivery riders, and consumers through three integrated apps. We serve six value chains: food delivery, groceries, retail/mall shopping, medicine, parcel delivery, and a dedicated African Market Hub.
We currently operate in major Alberta cities like Calgary and Edmonton, with plans to expand to Red Deer, Lethbridge, Grande Prairie, and 10+ other communities by 2024.
GrubDeli uniquely combines six services in one app, offers a specialized African Market Hub for cultural products, and focuses exclusively on Alberta’s local businesses and communities.
You can order meals, groceries, retail items, prescriptions, parcels, and African specialty goods (e.g., spices, fabrics, and traditional foods).
Use real-time tracking in the consumer app! You’ll see your rider’s location, estimated arrival time, and can message them directly via in-app chat.
Yes! Enjoy 20% off your first order and earn $10 in credits for every friend you refer.
A curated section of the app showcasing African diaspora businesses, offering culturally relevant products like jollof rice, fufu, spices, and handmade crafts.
Contact our 24/7 support team through the app. We guarantee refunds or replacements for missing/damaged items.
VENDOR INFORMATION
Download the GrubDeli Vendor App, submit your business details, and our team will guide you through onboarding. No long-term contracts!
GrubDeli charges a 12% commission per transaction. New vendors enjoy waived fees for their first 5 orders, Or you choose a subscription package instead of commision
Gain access to thousands of local customers, boost sales through the any of the Market Hub (if applicable), and use free tools for inventory and order management.
Absolutely! African-owned businesses or those offering culturally specific products can opt into the hub during onboarding.
All riders undergo background checks, and vendors are verified for licensing. Contactless delivery and secure payment options are available.
RIDER INFORMATION
Download the GrubDeli Rider App, complete a background check, and attend a brief training session. Start earning immediately!
Riders keep 90% of delivery fees + tips. Use our route optimization feature to complete more orders faster. Average earnings: $18–25/hour.
Yes! Work part-time or full-time, with complete flexibility to log in/out anytime.
24/7 assistance for app issues, safety protocols, and a dedicated hotline for urgent delivery problems.
No! Deliver via car, bike, scooter, or on foot in busy areas.
$0 – just download the app and start earning!
